FAQ & MOVING TIPS
Below are some questions that we often get asked. If you have a question that isn’t answered here, feel free to give us a call on 03 9380 6444 or email us at hq@littleredtrucks.com.au.
FAQ
Can I ride in the truck?
Unfortunately, at this time we cannot allow people other than Little Red Trucks staff to ride in the truck.
How long will my move take?
There is no hard and fast answer to this question as each move is different. It depends on how much you’re moving, the access at each address, traffic and so on. However, we generally move a Little Red Trucks-worth over a 5 to 10km distance in 2 to 3 hours and guarantee that we’ll do everything in our power to make things as quick and painless as possible.
What’s the deal with insurance?
Removalists are not required to have insurance to operate and most don’t bother. Little Red Trucks, on the other hand, takes great pride in offering our customers the most complete cover we can in the unlikely event of an accident. For your peace of mind we carry transit insurance and public liability insurance. We also offer a Guarantee of Care policy in the event of accidents beyond our general coverage. Further information on this policy is available through our Terms & Conditions or on written request.
How can I pay?
We accept all major credit and debit cards. We do not accept cash or EFTPOS.
Is there anything you won’t move?
Unfortunately there are some specialist items we cannot help you with, such as pianos, pool tables or safes. We work with and can recommend some excellent specialists in these areas though.
Can I work for you?
Quite possibly! Have a look at the Little Red Jobs section and see if we have any positions available.
Moving Tips
The earlier you organise your move the better! Fridays through Monday are very popular moving days, so book early to guarantee your preferred date. Moving from/to an apartment? Give your building manager a heads up ahead of time and book the building lifts for the duration of the move. We can provide our public liability insurance certificate via email if required.
Always use good quality boxes. You can purchase these from most self storage companies, along with other handy packing stuff such as cushioning materials that will help protect your belongings during a move.
Wrap any particularly fragile items like TVs, glass and soft wood using original boxes where possible. Consider using protective plastic covers for beds and couches. These are available at most self storage companies.
Unplug all electrical equipment before we arrive. Items such as TVs, computers and stereo systems should have their leads taped up.
Certain items like beds and flat-packed furniture are more easily transported when they have been disassembled. We can do this for you on the day, but dismantling these items prior to our arrival will save you time and money.
If possible, save a parking space out front for your Little Red Truck. Clear the hallways so we have easy access in and out of your property, and chock open all doors.
Little Red Trucks is a time based service, and you only pay for the time that you use on the day. Anything that makes the job go faster saves you money, so you (or an army of your nearest and dearest!) are more than welcome to help out as much as you like with your move. If you’d prefer to leave it all in our hands, that’s fine too – Little Red Truckers are highly trained to ensure your move runs as smoothly and quickly as possib